Don’t hire me if you don’t want me to be truthful about everything. No, seriously. I’m posting to my blog because I actually have time to – if you look back at my blog posts the last one was around the time I went to work for Trapster (I think), and then a company in Glendale. I have time because yet again being truthful was bad for me – though truthful I will always be.
Lying is bad, yet people do that, cheat, make up things, tell white lies, and so on seem to get rewarded for it all the time. Every time I’m honest about the way things are and how they can be fixed, I’m out of a job. Let me explain.
I’m a UX Designer – well, more of an experience designer overall. My job is to design great experiences and point out when one is not. When an employer asks me to do a usability study on a product or site or app they have, I’ll be honest in my assessment, point out the good stuff that works, and of course point out all the bad things and how to fix them.
I expect the employer not have their feelings hurt by my assessment. And turns out most the time they are- they get offended, defensive, and so on, knowing their product is a steaming pile of poo, yet they don’t want to look at it.
It seems whenever I have a great job doing UX with a great company, as soon as they ask me for my take on something, and I’m COMPLETELY, and professionally honest, I find myself out of a job, because the employer doesn’t want to look at the truth.
So, my losing my last job, which suddenly ended yesterday, wasn’t because I did a usability analysis. It was because I didn’t say anything about a huge project they had been working on for YEARS, and telling them – specifically one of the owner’s whose pet project this was for a major technology client, was a big steaming pile of poo.
After losing other jobs due to my honesty about a broken product, I figured this time I won’t say anything, as I wanted to keep my job at a very cool company.
When I came on back in January, I got to see a product, and it looked like it had a few months work into it at best. I didn’t know at that time it had years of work into it. 4 months later, this week actually, it looked a little better, but not impressive. And this company is known for doing very impressive stuff.
The owner wanted a specific thing, I got what he was getting at over the last number of months, but for some reason that didn’t seem to get translated to other people there. So I designed an interface to at least make it usable. I originally designed an interface to make it really great, but we all know how things can go in a different direction. That happened a lot.
I should have been more forthright, telling the owner the issues I saw beyond the issues he saw. Yes, there was a high probability I would have lost my job sooner. Then there was a big demo to the big client. They decided they wanted to change direction. And I found myself out of a job- with the explanation that having UX in house was an experiment , and to this day, I know that for the most part most all companies consider UX to be a luxury item.
If there’s not enough work, or a big enough need, then we, as UX’ers, are a luxury item. Honest UX’ers are even more so.
If you want the truth about your product, site, app, etc. and are willing to listen, have an open mind, not be offended, and let me fix it and create an amazing experience, then great. Hire me. If not, then I’ll pass.
And that’s the truth.